Shipping Policy


Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

  1. The time frame of an order delivery is divided into two parts:
  • Processing time: 3-7 Days
  • Shipping time: 14~30 Days
  • For some specific cases, please check the following table for references.

    Shipping to Shipping Time Free shipping over $30
    USA Expedite Shipping 3-7 Days $15.00 USD
    Puerto Rico, Hawaii, Guam Expedite Shipping 5-20 Days $10.00~$25.00 USD
    Taiwan, China Fedex 3-7 Days $15.00 USD
    Canada Expedite Shipping 3-15 Days $10.00~$25.00 USD
    Standard Shipping 10-25 Days $15.00 USD
    Bangladesh, Laos, Malaysia, Nepal, Philippines, Singapore, South Korea, Thailand, United Arab Emirates, Vietnam, Yemen Expedite Shipping 7-15 Days $15.00 USD
    Balkans, Montenegro Standard Shipping 10-25 Days $10.00~$25.00 USD
    EU(Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden) Standard Shipping 10-25 Days $15.00 USD
    Chile Expedite Shipping 7-15 Days $30.00 USD
    Europe Standard East Standard Shipping 40-50 Days $10.00~$25.00 USD
    Norway Standard Shipping 10-25 Days $10.00~$25.00 USD
    Caribbean & South America(Bolivia, Caribbean Netherlands, Falkland Islands, Guyana, Paraguay, Suriname, Uruguay, Venezuela) Out-of-delivery area Shipping 3-10 days $10.00~$25.00 USD
    UK & Ireland Expedite Shipping 5-7 Days $15.00 USD
    Standard Shipping 10-20 Days $15.00 USD
    Hong Kong Shunfeng Express $15.00 USD
    Japan 佐川急便 4-15営業日、日本語でご住所をお書きましょう $15.00 USD
    Israel Expedite Shipping 5-15 Days $10.00~$25.00 USD

    Out-of-delivery area shipping 5-20 Days

    Shipping to Shipping Time Free shipping over $30
    Mexico FedEx 7-15 Days $15.00 USD
    Bahrain, Kuwait, Oman, Qatar Expedite Shipping 7-15 Days $10.00~$25.00 USD
    Cyprus, Turkey, Monaco Standard Shipping 10-25 Days $10.00~$25.00 USD

    Out-of-delivery area shipping 15-30 Days

    Shipping to Shipping Time Free shipping over $30
    Myanmar Out-of-Delivery-Area Shipping 20-35 days $15.00 USD
    Tunisia Standard Shipping 10-25 Days $15.00 USD
    Australia, New Zealand Expedite Shipping 5-15 Days $15.00 USD
    South Africa Expedite Shipping 7-15 Days $10.00~$25.00 USD
    Cambodia Out-of-Delivery-Area Shipping 5-10 days $10.00~$25.00 USD
    Iceland, Indonesia Out-of-Delivery-Area Shipping 5-15days $10.00~$25.00 USD
    Georgia Out-of-Delivery-Area Shipping 7-15 days $10.00~$25.00 USD
    Peru Out-of-Delivery-Area Shipping 10-20 Days $10.00~$25.00 USD
    Pakistan Out-of-delivery area shipping 7-15 days $10.00~$25.00 USD
    Colombia, Ecuador, French Guiana Out-of-delivery area shipping 5-20 Days $10.00~$25.00 USD
    Russia Standard Shipping 20-40 Days $15.00 USD
    Saudi Arabia FedEx 3-7 Days $10.00~$25.00 USD
    Switzerland Standard Shipping 5-20 Days $10.00~$25.00 USD
    India Standard Shipping 15-30 Days $10.00~$25.00 USD

    Regarding products, the PITAKA MagEZ slider would cost more shipping time due to some policies for some countries and regions.

    Please kindly check the table below.

    Shipping to Shipping Time Free shipping over $30
    Australia, Austria, Belgium, Bolivia, Bulgaria, Canada, China, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Jordan, Laos, Latvia, Liechtenstein, Luxembourg, Macao SAR, Montenegro, Myanmar (Burma), Nauru, Nepal, Netherlands, Norway, Oman, Palestinian Territories, Paraguay, Poland, Portugal, Romania, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, United Kingdom, United States, Yemen, Maldives, Mongolia, Chile, Colombia, Ecuador, Morocco, New Zealand, Peru, South Africa, Tunisia, Uruguay, Venezuela, Russia Standard Shipping 5-20 Days $10.00~$25.00 USD

    Please consider due to the recent pandemic conditions, some parcels might experience delays, please contact if you have any questions.

    Once a package has been declared "delivered" by the local courier, UPS/FedEx/DHL or similar, we have no further liability. Stolen or missing orders "after delivery" are the responsibility of the purchaser and will not be refunded/reshipped. We will make every effort to assist and give advice/support, verify delivery etc. If the shipping issue is the fault of the carrier, such a "declared lost" shipment or “returned to sender”, for example, we will help and send a replacement order.

    The customer is responsible for any customs fees, import duties, or taxes imposed by your country’s customs department.

    Shipping carrier delays, weather delays, or international customs inspection delays are beyond our control.

    If you do not receive your item on time, please contact us for further assistance.


    Additional shipping charges may occur for ODA delivery or delivery to remote areas that are difficult to reach, e.g. islands, ski resorts, military operation areas etc. Transit time for shipments to these regions may be longer.

    The carrier defines ODA delivery as delivery to a remote area only before shipping. They may contact you with additional charges.

    Business addresses in the city center of Hong Kong are recommended, as we will use SF Express. You may incur an extra charge of approximately HKD16-20 for areas outside of the city. If this occurs, please contact us.


    • 1. Customers must first send a clear photo or video of the damaged or defective product and the shipping package before we can consider issuing an RMA. Please use good lighting, and take the picture at a close to medium distance so that we can identify and verify the issue(s).
    • 2. Customers need to pay the return shipping fee first. After PITAKA has received the returned product and confirmed it is faulty, the return shipping cost will be refunded based on a valid return receipt of up to a maximum of 50 USD. If our technical team determines the item is not DOA, PITAKA will not compensate for the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.
    • 3. Product returns must be via one of PITAKA’s approved shipping methods. Our after sales team can provide you with further details.

    Free Shipping Exclusions

    We do not offer free shipping to the following locations.

    Shipping fees will be calculated at checkout.


    Vietnam $10
    Indonesia $10
    Brunei $15
    Saudi Arabia $10
    Bahrain $10
    Kuwait $10
    Oman $10
    Qatar $10
    Pakistan $10
    Cambodia $15
    Jordan $10


    Iceland $10
    Montenegro $10
    Serbia $10
    Turkey $10
    Cyprus $10
    Georgia $10
    Monaco $10
    Bosnia & Herzegovina $10
    Moldova $10
    Norway $10

    South America

    Bolivia $10
    Paraguay $10
    Uruguay $10
    Paraguay $10
    Venezuela $10
    Colombia $15
    Ecuador $15
    French Guiana $15
    Peru $15
    Chile $30


    Falkland Islands $10
    Guyana $10
    Suriname $10
    Canary Islands $10
    Caribbean Netherlands $10
    Netherlands Antilles $15
    French Guiana $15


    Morocco $10
    South Africa $10

    Places We Don’t Ship To (but wish we did):

    North America

    • Greenland


    • Papua New Guinea
    • French Polynesia
    • Palau


    • Mayotte
    • Cote d'Ivoire
    • Egypt
    • Kenya
    • Uganda
    • Central Republic
    • Sudan

    South America

    • Brazil
    • Argentina
    • Venezuela


    • Aland Islands
    • French Southern Territories
    • Isle Of Man
    • North Macedonia
    • Andorra
    • Gibraltar
    • Kosovo
    • Albania
    • Azerbaijan
    • Ukraine
    • Belarus


    • Sri Lanka
    • Maldives
    • Uzbekistan
    • North Korea
    • Tajikistan
    • Iran(Islamic Republic of)
    • Syria
    • Kazakhstan
    • India


    • Barbados
    • Aruba
    • St. Barthelemy
    • Guatemala
    • Guadeloupe
    • Bahamas
    • Martinique
    • Jamaica
    • Costa Rica
    • Dominican Republic
    • El Salvador
    • Cuba
    • Trinidad And Tobago